Building Empathy Into Your Business | MLC Interview

Kailash Swarna, Associate Partner at IBM and MIT Sloan Fellow, sits down with Hal Gregersen, Executive Director of the MIT Leadership Center, to discuss the power of questions in creating a culture of transformative, empathetic conversations. As part of the MIT Leadership Video Series, Swarna reflects on his career as a pharmaceutical executive and how questioning helped him build trust with his team and avoid a costly business error.